All items in our store are pre-owned, as they are pawned items. Every product is inspected for authenticity and functionality before listing for sale. However, all items are sold "as-is," and their condition is described in detail on the product page. By purchasing an item, the buyer agrees to these return terms and acknowledges the pre-owned status of the product.
Learn About Our Return Policy
- Return Period: Returns are accepted within 14 calendar days from the date the item was received. The delivery date is determined based on tracking information from the shipping carrier.
- Condition and Completeness: Returns are only accepted if:
- The item is returned in the same condition as it was sent, including all components, accessories, and original packaging (if provided).
- No parts have been replaced, no damages have occurred, and no unauthorized repairs have been made.
- The item’s condition matches the description and photographs provided at the time of sale.
- Inspection of Returns: Returned items will be inspected upon receipt. If damages, missing parts, or replacement components are identified, the return will not be processed, and the item may be shipped back to the buyer at their expense.
- Exceptions: Returns will not be accepted if:
- The item was damaged during use.
- The item was altered, modified, or repaired without prior approval.
- The item is marked as "non-returnable" in its product description.
Learn About Our Return Policy
- Return Request:
To initiate a return, the buyer must contact us using the contact form on our website or via email, providing the order number, reason for return, and photographs of the item. We will provide the return address after reviewing the request.
- Shipping the Item:
The buyer is responsible for return shipping costs unless otherwise specified by law. We recommend using a trackable shipping service with insurance, as the buyer is responsible for ensuring the item’s safe return.
- Inspection and Refund:
Once we receive the returned item, it will be inspected within 7 business days. If the return is approved, a refund will be processed within 5-10 business days to the original payment method.
Learn About Our Return Policy
- Payment Methods: Refunds will be issued only to the original payment method used at the time of purchase.
Request on return - Processing Time: Refund processing times may vary depending on the policies of your bank or payment provider, taking up to 10 business days.
- Deductions and Fees: If the return is initiated for reasons not caused by us (e.g., a change of mind), the cost of return shipping may be deducted from the refund.
Learn About Our Return Policy
If you have any questions regarding returns, please contact us:
Note: Any attempts to commit return fraud (e.g., returning a different item) will be pursued legally.